Your workshop is more efficient – less pressure on your staff - your customers are satisfied and
your company is in great shape!
- more sales in less time
- increase customer satisfaction
- build customer loyalty
- strengthen the dealer brand
- less pressure on after sales staff
More sales in less time
Spending hours on the phone or PC trying to find the right solution. Emails seemingly without end. That is now something your workshop won’t have to worry about. Now you can use your time more efficiently!
You can help more customers in less time and deliver more high-quality vehicles. Your employees become more efficient and are not slowed down by unnecessarily long troubleshooting sessions.
Your turnover increases, you stay relaxed. Your business takes off.
What is help2camp?
help2camp business is a web-based white label application, fully digital and customisable for every application. Packed with tested technical content, it solves numerous problems for manufacturers, dealers and customers. Maximum data-based, it delivers plausible and valid data.
Who is help2camp for?
BIG DATA - that means across all brands for dealers, manufacturers, suppliers..
Why does help2camp exist?
help2camp was created for the RV business where we face the same challenges every day. The customer wants quick and professional information about how the equipment works. Frequently manufacturers either have poor instructions or none at all. This is how the largest database in the industry was created, a database which will benefit your business and with major benefits for your customers.
This video explains why.
First-class service and satisfied customers
With our business version of help2camp on the PC or as an app, your employees can quickly find the right answer with over 5200 troubleshooting solutions. Your customers no longer have to wait hours or days for a call back.
According to the latest studies, 81% of customers want to first look for a solution themselves. It's good if they have the customer loyalty app* with the troubleshooting tool from your company and can find over 1000 other answers there.
Satisfied customers are your best advertising.
*Your logos - your design - your content - YOUR APP!
The three tools
The different tools contain different levels of information. Our primary goal is satisfied customers and avoiding unnecessary calls to your service department. But not a single penny should be lost in your workshop - we can guarantee that!
Customer loyalty app
We create YOUR individual app for you. Customer loyalty, service and marketing of the future
- Manufacturer-specific instruction videos
- Help tool with over 2000 error analyses, LEVEL1
- Design according to dealer requirements
- Link to your online shop or vehicle sales
- Your offers, promotions or events in your calendar such as open days or exhibitions with push messages
- CRM interface so that you can change and manage everything yourself.
- QR code to send your individual app to your customers or upload it to the app stores.
Service advisor tool (PC)
More safety and expertise for your employees. First-class service - satisfied customers.
- Fault analysis tool for your staff Level 1+2+3
- Level 1 = Customer basics
- Level 2 = Professional knowledge
- Level 3 = Repair instructions and/or training documents (proof of service contracts and training required)
- Fast and efficient troubleshooting
- Extensive workshop knowledge
64 manufacturers
78 suppliers 5
,200 troubleshooting solutions
Database App*
The database for your pocket. You and your team will work faster, more effectively and better than the competition.
Nerve-wracking troubleshooting and endless waiting for e-mails from manufacturers are a thing of the past.
Even new and inexperienced employees can find the solution to complex problems on their mobile phones. This tool integrates those working alone and employee training.
- Level 1 + 2 + 3
Take your workshop team to the next level. Training videos and instructions make day-to-day workshop work effective and tasks are easier to plan.
* Only in conjunction with the Service Advisor Tool (PC)
Problem solver
help2camp solves no less than six specific problems in the RV business.
Problems do not escalate
because the customer can quickly find the solution.
Reduction of customer frustration
at not understanding how things work.
Reduces pressure on your staff
in not having to deal with frustrated customers.
Satisfied employees enjoy coming to work
when they do not have to deal with angry customers.
Strengthening the dealer brand
which will help you sell more products.
Financial advantages
help2camp not only solves problems, it saves a lot of trouble. This in turn will save money!
More turnover in less time
Use your time effectively, waiting to hear from the manufacturer is a thing of the past.
Increase customer satisfaction
and service experience
Build customer loyalty
and the customer will return!
Marketing of the future
Your app can be used to promote your products at no extra cost to you.
24/7 support via your app
This clearly sets you apart from your competitors
Price information
Have we convinced you? Then you can find out how much help2camp costs here.
The service tool will be available to you within one working day.
We need around three weeks to build the customer loyalty app.
These businesses already work with help2camp
amongst well over 30 other business partners.
Manuel Wendt says :
‘Since we started using the help2camp app in our retail operation, our customer service has changed fundamentally. The number of users is increasing week by week. We are particularly impressed by the high interaction rate of our customers, which significantly reduces the number of queries. This not only saves time, but also increases our customers' satisfaction and takes the pressure off our team. The simple module management supports, for example, exciting, customised marketing activities. The introduction of help2camp was a real game changer for our retail business’
FAQ
>35 dealers and >200 people from the workshop, service or rental departments use our software.
There are currently over 5,200 troubleshooting entries from all major manufacturers such as Alde, Dometic, Thetford, Truma and many more. A total of 78 appliance suppliers.
In addition, the instruction videos for appliances from 64 recreational vehicle manufacturers are assigned to the app. These numbers are growing as the manufacturers introduce new equipment to the market.
The dealer app (we also call it the customer satisfaction app) has pictures of almost all vehicles currently being produced by main line manufacturers. At Caravan Salon Düsseldorf, we photograph all the vehicles on display as well as their installed equipment and then assign instruction videos of that equipment.
