Safe time and
earn money again.
- increase customer satisfaction
- Reduces pressure on your staff
- more sales in less time
Spending hours on the phone for technical information
or at the computer trying to find the right solution? In your workshop, that's a thing of the past. From now on, you can use your time effectively.
You can help more customers in less time, your employees will be more productive and won't be slowed down by unnecessarily long troubleshooting and emails.
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First-class service and satisfied customers
Mit unserer Business Version von help2camp, finden Deine Mitarbeiter schnell die passende Lösung mit über 6000 Troubleshooting Inforationen. Deine Kunden warten nicht mehr Stunden oder tagelang auf einen Rückruf. Nach neusten Studien wollen sogar 81% der Kunden erst mal selbst nach einer Lösung schauen. Gut, wenn sie die Kundenbindungs-App* mit Troubleshooting-Tool von Deinem Unternehmens haben und dort über 1000 weitere Antworten finden.
Satisfied customers are your best advertising.
*Your logos - your design - your content - YOUR APP!
The Tools
Our top priority is satisfied customers and the avoidance of unnecessary calls to your service centre. But not a single penny should be lost in your workshop - we can guarantee that!
Customer loyalty app
We create YOUR individual app for you. Customer loyalty, service and marketing of the future
- Manufacturer-specific instruction videos
- Help tool with over 2000 error analyses, LEVEL1
- Design according to dealer requirements
- Link to your online shop or vehicle sales
- Your offers, promotions or events in your calendar such as open days or exhibitions with push messages
- CRM interface so that you can change and manage everything yourself.
- QR code to send your individual app to your customers or upload it to the app stores.
Service advisor tool
More safety and expertise for your employees. First-class service - satisfied customers.
- Fault analysis tool for your staff Level 1+2+3
- Level 1 = Customer basics
- Level 2 = Professional knowledge
- Level 3 = Repair instructions and/or training documents (proof of service contracts and training required)
- Fast and efficient troubleshooting
- Extensive workshop knowledge
64 manufacturers
78 suppliers
5,200 troubleshooting solutions
Problem solver
help2camp solves no less than six specific problems in the RV business.
Problems do not escalate
because the customer can quickly find the solution.
Reduction of customer frustration
at not understanding how things work.
Reduces pressure on your staff
in not having to deal with frustrated customers.
Satisfied employees enjoy coming to work
when they do not have to deal with angry customers.
Strengthening the dealer brand
which will help you sell more products.
Financial advantages
help2camp not only solves problems, it saves a lot of trouble. This in turn will save money!
More turnover in less time
Use your time effectively, waiting to hear from the manufacturer is a thing of the past.
Increase customer satisfaction
and service experience
Build customer loyalty
and the customer will return!
Marketing of the future
Your app can be used to promote your products at no extra cost to you.
24/7 support via your app
This clearly sets you apart from your competitors
These businesses already work with help2camp
amongst well over 30 other business partners.
Manuel Wendt says :
‘Since we started using the help2camp app in our retail operation, our customer service has changed fundamentally. The number of users is increasing week by week. We are particularly impressed by the high interaction rate of our customers, which significantly reduces the number of queries. This not only saves time, but also increases our customers' satisfaction and takes the pressure off our team. The simple module management supports, for example, exciting, customised marketing activities. The introduction of help2camp was a real game changer for our retail business’
FAQ
>35 dealers and >200 people from the workshop, service or rental departments use our software.
There are currently over 5,200 troubleshooting entries from all major manufacturers such as Alde, Dometic, Thetford, Truma and many more. A total of 78 appliance suppliers.
In addition, the instruction videos for appliances from 64 recreational vehicle manufacturers are assigned to the app. These numbers are growing as the manufacturers introduce new equipment to the market.
The dealer app (we also call it the customer satisfaction app) has pictures of almost all vehicles currently being produced by main line manufacturers. At Caravan Salon Düsseldorf, we photograph all the vehicles on display as well as their installed equipment and then assign instruction videos of that equipment.
